KUMIO Privacy Policy
This Privacy Policy explains what information the KUMIO app and services (the "Service"), provided by Telivia LLC ("Telivia", "we", "us"), collect, how we use it, and the choices you have. By using the Service you agree to this Policy.
1. Information we collect
Account information. Your name and email address, and a sign-in identifier from Apple or Google if you use those sign-in options.
Your Memories. The content you choose to save: text notes, voice recordings and their transcriptions, photos, and the reminders and metadata attached to them. This content is the core of the Service and is stored so we can show it back to you and answer your questions about it.
Usage and device information. App interactions, device model, operating system, language, time zone, and diagnostic logs. If you enable product analytics, we collect pseudonymous usage events to understand which features are used.
Purchase information. Your subscription status and purchase history as reported by the Apple App Store through our subscription provider. We never receive or store your full payment card details.
2. How we use information
- To provide the Service: store, transcribe, index, search, and display Your Memories, and send the reminders you configure.
- To operate accounts, subscriptions, and support.
- To keep the Service secure, prevent abuse, and fix errors (error reports are scrubbed of memory content and personal identifiers where technically feasible).
- To improve the Service using aggregated, de-identified usage patterns.
We do not sell your personal information, we do not use Your Memories for advertising, and we do not use Your Memories to train public or shared AI models.
3. AI processing
To transcribe voice notes and answer questions about Your Memories, the relevant content is sent over encrypted connections to our AI providers (currently OpenAI) for processing and returned to you. Our providers process this content only to provide the service to us and do not use API content to train their models. You can withdraw AI permission at any time in Settings; without it, AI features stop and previously saved content remains available to you as stored.
4. Service providers
We use a small set of processors, each limited to what it needs:
- Supabase — database, authentication, and file storage hosting.
- OpenAI — transcription and AI answers, as described above.
- RevenueCat and Apple — subscription management and payments.
- Customer.io — delivery of push notifications and service emails (such as reminders); it receives your device push token and contact details needed for delivery.
- Postmark — transactional email delivery.
- Sentry — error monitoring, with redaction of personal data.
- PostHog — optional, pseudonymous product analytics.
5. Data security
Your data is encrypted in transit (TLS) and at rest by our hosting providers. Access to production data is restricted to authorized personnel and systems. No method of transmission or storage is completely secure, but we work to protect your information with current industry practices.
6. Retention, export, and deletion
We keep Your Memories while your account is active. You can export a copy of Your Memories from the app at any time. Deleting your account from Settings permanently deletes Your Memories and associated personal data from our production systems, subject to short backup-retention cycles and legal obligations.
7. Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. The app gives you direct controls for export and deletion; for any other request, contact us at the address below and we will respond within the time required by applicable law.
8. Children
The Service is not directed to children under 13 (or the minimum age in your country), and we do not knowingly collect their data. If you believe a child has provided us data, contact us and we will delete it.
9. International transfers
Our providers operate primarily in the United States. If you use the Service from another country, your information will be processed in the United States under the safeguards described in this Policy.
10. Changes to this Policy
We may update this Policy from time to time. The current version will always be available at this address, and material changes will be announced in the app or by email before they take effect.
11. Contact
Telivia LLC, 14713 Lyla Ter, Bradenton, FL 34211, United States. Privacy and support: support@kumioapp.com.